Frequently Asked Questions

We are here to listen to facilitate and to assist.

Getting started

  • How do I book a car?

    To book a car, go to our service page and register using the online form (link). Choose your car from the available options and

  • What will I need to book a car?

    The primary document required to register with Owzo is your Drivers License. Please make sure that your driver’s license is valid and not to be expired during the period of your car booking. You will also be required to upload a recent picture along with filling in other vital information.

  • What are the age requirements for the drivers?

    The drivers can only register with Owzo if they are of the legal driving age in Arizona, i.e.,16 years or above and have a valid driver’s license.

Planning your trip

  • What are the options of cars for me to book?

    We have a wide range of cars available to book. Our cars offer a variety of makes, transmission and engine power. Some of the most popular makes include , Nissan and Chevrolet. You can check the entire list of available car options in the app

  • Is it possible to add a driver or extras to my trip?

    Yes, it is possible to book a car along with the services of the driver or another extra feature/service that you may need. You will be charged according to the extra service, in addition to the regular packages. Please contact us on our phone number (623) 250-5382 and get a quote for your extras.

Paying for your trip

  • How is the trip cost calculated?

    The cost of your trip will depend upon the car you book, the services you are availing and the distance you choose to travel on the car.

  • How will be paying for the trip?

    You have to make the payment for your trip in advance. Booking the online service will require filling in the details and making a payment through your credit or debit card. Please note that you will only be able to access the ride once the payment has been cleared.

  • How can I update my payment card?

    You can update your payment details by clicking onto MyAccount tab and selecting the Edit Information. You can then click on Payment information and update your card number.

  • What is the Refund policy and timing?

    Refunds are possible on rides that are canceled at least 24 hours prior to the Start time of your booking.Kindly contact us for details.

Guest Responsibilities

  • Do I have to pay for the fuel on my ride?

    The ride booked comes with a standard fuel and if you need more fuel, you will have to pay for it yourself.

Changing or canceling your trip

  • Is it possible to extend or shorten the trip?

    In case you need to extend the trip, you can call us and make a new booking. If you need to shorten the trip your outstanding balance will be added to your account available to you, for your next trip.

  • What happens in case of a flight delay or cancellation?

    Flight delays and cancellations are covered by our extenuating circumstances policy. Kindly refer to our terms and conditions for complete details.

Managing Incidents

  • What are the personal insurance requirements?

    There is no need for personal insurance coverage when you book a trip with Owzo that offers a protection plan. For further details, refer to our terms.

  • What about the roadside assistance if I need any?

    In case the vehicle refuses to start or breaks down on the road, call our roadside assistance services at 855-866-3161. Report the issue and our roadside assistance will help you resolve the issue asap.

  • What the cost of roadside assistance?

    Dispatch cost is on is. However, if service needed is owed to carelessness, abuse, or a violation of policy, you will be charged for damages.

Managing Vehicle Damage

  • Reporting and resolving damage

    Damages need to be reported immediately with documentary proof such as photos etc. Damages will be evaluated and guests will be paid for by the guest. Please contact us for more details.

Managing Your Account

  • How do I change my account information?

    To edit account information, login to your account and click My account tab. Select the edit button from panel and change the information you need updating.

  • How do I close my account?

    To close an account, login to your account and go to My account tab. Click Edit Account and select delete account at the bottom. You will be asked for some verifications before confirming the closure.

Insurance & Car Use Policy

  • We have an insurance and car use policy in place. Please contact us for more information about these.